Shipping Information
Total Delivery Time
We do our best to accurately estimate when items will ship from our facilities and when they will be delivered to their destination. Estimated shipping timeframes and shipping days are based on several factors, including your destination address, how quickly we can package the items for shipment and what type of shipping method you have selected.
Shipping Availability
We always make every effort to ship product the same day that it is ordered. Each order must go through a credit approval process and then be sent to the HomeShoppe where it will be shipping from. A more detailed explanation is provided below.
| Ships within 24 hours: | Item is in stock and will generally ship within the first 24 hours of order placement. However, orders received after 2PM (MST) typically ship the following business day. |
| Ships in 1-2 Weeks: | Item may be in stock or on order and will generally ship within the first 1-2 weeks after order placement. Orders can ship anytime within the first two weeks. |
| Ships in 2+ Weeks: | Item may be in stock or on order and will generally ship within the first 1-2 weeks after order placement. Orders typically ship after 2 weeks but still may ship anytime within the first two weeks. |
| Pre-Order: | Pre-Orders will be available on the "Availability" date shown on the product detail page. Pre-Orders typically ship within 24 hours of the Pre-Order date. However, in some isolated cases, the item may ship within the first 2-5 days. |
Shipping Carriers
To provide you with the widest selection of products as well as the highest level of service, your items may ship from multiple locations. In addition, we use several different carriers to minimize the shipping cost. We only work with top carriers including:
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Actual Delivery Date
Your order will arrive based on the shipping timeframe quoted on the site + the actual delivery timeframe for each item. If multiple items are ordered, they may ship from different locations or may be expedited when ordered, so items may arrive at different times.
International Shipping
Currently we only support delivery within Malaysia. If you desire to send an item outside of Malaysia, please contact us for shipping arrangement. .
Shipping Delays
While we make every attempt to fill all orders placed, an order may be delayed or back-ordered. If a delay or back-order occurs you will receive notification via e-mail. If you do not wish to wait due to the delay or back-order, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the order date, delay notice or back-order notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order, if you had been charged.
*Availability information is approximate and may be based on information provided to us by various manufacturers and suppliers.
